Contact Us

If you have a question about Carver products and services or about your account, you may conveniently reach us in person, by phone, by mail, or online via our secure messaging system for account holders through Carver Online Banking. For all general queries, our Customer Service Center is available to assist you Monday through Wednesday from 8:30 am to 7:00 pm, Thursday through Friday from 8:30 am to 8:00 pm, and Saturday from 9 am to 2 pm at (718) 230-2900 or via email at For more specific queries, please select from the list below.

To report a lost or stolen ATM/ Reloadable Debit Card

Please call (718) 230-2900. We'll cancel your card and issue a replacement immediately.

In Person

Locate a Carver branch or office.

By Phone

Customer Service Center (718) 230-2900
24-Hour Telephone Banking (718) 230-2900
Residential Mortgage Services (718) 230-2900
Business Banking (718) 230-2900
Commercial Lending (718) 230-2900
Investment Management Services (718) 230-2900
Military Lending Act Toll Free: 1-855-217-3373
Servicemember Civil Relief Act 1-800-342-9647 (within the U.S.)

By Mail

All general inquiries should be mailed to the address below.

Carver Federal Savings Bank
1825 Park Ave
New York, NY 10035


Log on to Carver Online Banking to send a secure message about your account, or email us at

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