GENERAL ACCOUNT QUESTIONS

I recently changed my address. What do I need to update?

Go to “Forms” and complete the Change of Address form to confirm or update your address. It is important that we have a current address for you on file, so that you continue to receive necessary notices from Carver. Email form to loanoperations@carverbank.com.

I recently completed a formal name change. How do I update my name with Carver?

Please email loanoperations@carverbank.com with two of the below legal forms of identification to fulfill a name change request.

  • Marriage certificate
  • New driver’s license
  • Passport
  • Divorce decree
  • Government-issued documents verifying legal name change

 THIRD-PARTY AUTHORIZATION

 How do I authorize someone to act on my behalf with Carver?

Click here to download our Third-Party Authorization Form.

Submit completed form back to us via email, fax, or mail.

 
Fax:
212-426-6155
 
Mail:
Carver Federal Savings Bank
Attention:  Loan Operations
1825 Park Ave – 7th FL
New York, NY 10035-1932
 
Upon approval, we will provide you with a Third-Party Authorization Acknowledgement Letter.
 

How do I revoke Third-Party authorization on my loan?

Click here to download our Authorized Third-Party Revocation Form.

Once revocation has been completed, we will send an Authorized Third-Party Revocation Acknowledgement letter for your records.

Why was my Third-Party Authorization Denied?

Upon review of the completed Third-Party Authorization Form, we determined we were unable to approve the authorization. 

You will receive a denial letter with further information about the decision.

 











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Locations

Find a location near you and stop by to see us whenever you need help with something!