Customer Support - Frequently Asked Questions
1. How can I open a bank account?
You can open an account online through our website or visit any of our branches. You’ll need to provide identification (e.g., driver’s license, passport), proof of address, and other necessary documents.
2. What should I do if my debit card is lost or stolen?
If your debit card is lost or stolen, please immediately call our customer support at (855) 217-3373 . We’ll cancel your card and issue a replacement right away. You can also manage your card through our mobile app.
3. How can I reset my online banking password?
To reset your online banking password, visit the login page and click on the "Forgot Password" link. Follow the instructions sent to your email or phone to reset your password securely
4. How can I deposit a check?
You can deposit a check through our mobile banking app by using the mobile deposit feature. Alternatively, you can deposit checks at any branch or ATM that accepts deposits.
5. What are your hours of operation?
Our branches are open Monday through Friday from 9 AM to 5 PM, and on Saturday from 9 AM to 1 PM.
6. What should I do if I notice a fraudulent charge on my account?
If you notice any fraudulent activity, immediately contact our customer support team at (855) 217-3373. We will investigate the issue and take necessary action to protect your account.
7. How can I set up direct deposit for my paycheck?
To set up direct deposit, provide your employer with your account number and our bank’s routing number. You can find this information on your account statement or in the “Account Information” section of your online banking account.
8. How do I close my account?
To close your account, visit a branch or contact our customer service team. Please ensure all pending transactions are cleared, and any outstanding fees are paid.
9. Can I change my account type?
Yes, you can upgrade or downgrade your account by visiting your nearest branch or contacting customer service. Our team will help guide you through the process.
10. How do I apply for a credit card?
You can apply for a credit card online or by visiting one of our branches. We will assist you in selecting the right card based on your needs and credit profile.